Frequently Asked Questions
Everything you need to know about our handcrafted home goods.
What is the standard shipping timeframe for my order?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive.
Do you offer international shipping?
Yes, we ship our home decor and patchworks worldwide. Please note that international shipping rates and delivery times vary by country and are calculated at checkout.
What is your return policy for home textiles?
We accept returns on unused and unwashed items within 30 days of delivery. Custom-made or personalized patches and linens are final sale and cannot be returned.
How should I care for my handmade linens and patches?
To preserve the quality of our handcrafted materials, we recommend gentle machine washing in cold water and air drying. Avoid using harsh bleach or high-heat dryers.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.
Are the materials used in your products eco-friendly?
At Hatched and Patched, we prioritize sustainability. We use organic cottons, natural dyes, and recycled packaging whenever possible to minimize our environmental footprint.